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Online help -

Orders - +

1. How do I place an order?

To place your order:
1.Add the desired item and quantity to your cart
2.Click the shopping cart icon.
3.Review your order and click Continue Checkout.
4.Sign in or Register.
5. Confirm your shipping details and payment method, click Continue Checkout.

2. I ordered a standard-size dress, not a custom-made one. Why is it taking so long?

All of our dresses are made from scratch, whether you ordered a standard or custom size, both require tailoring time. Please check the tailoring time on the product page.

3. How can I track my order status?

1. You can log in our website with your email and track your order status in "My orders" if you placed the order under your resigerred acount.
2. If the order was placed without signing in, you could just use "look up a single order" function to track your order. Please refer to the following steps:
1). Go to Sign In My Account at the right top of our website.
2). Click "order status"
3). Enter your Order Number and Email Address to see your order details.

4. When will I receive my order?

Normally you can receive an order within 2-3 weeks. It takes around 9-12 days for tailoring and 2-4 days for expedited shipping.
Please check the Tailoring Time and Shipping Time on the product page if you want to know the details.

Product - +

1. What is the best way to choose my size?

Please kindly refer to our Size Chart to choose the correct size.
If your measurements align with our size chart, I suggest you choose standard size.
If your measurements cannot be found in the size chart, I recommend you choose custom size to ensure the dress fits you.

2. Will my item be exactly the same color as what is shown on your website?

Our color charts online have been adjusted to display color as close as possible to the color of the actual fabrics. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric. Colors are subject to the actual dresses you get. We suggest you order a fabric swatch to view colors in person.

3. Could we get color swatches to see what the colors look like in reality?

Yes, color swatches are just $2 each. They take anywhere from 2-10 business days to arrive. Order swatches.

4. How can I make sure all of my dresses are the same color?

To ensure that your dresses will be made from the same roll of fabric, please inform us of your requirement about color via email or leave us a message in the Special Instructions column at the bottom of the check-out page when placing the order.

5. Can I change the design of a dress?

Currently we can only add spaghetti straps and remove trains for some of our dresses. For other changes, you can Contact US for more information.

Payment - +

1. What methods of payment do you accept?

Please click this link.

2. How can I pay with Wire Transfer?

To send a wire transfer, just submit instructions to your bank, and provide the information about our account (you can find this on the order details page).
After you transfer your money, please inform us of which method you use, sender name, transaction ID and the transaction amount as well as the country you transfer the money from. You can also choose to chat now or email us.

3. How can I change payment methods?

If you have an unpaid order and want to use a different payment method, it's easy:
1. Sign into ‘My Account’ and click ‘My Orders’ in the upper right corner.
2. Click on the unpaid order you want to complete payment on.
3. Click ‘Edit Order’ and select your desired payment method, and then proceed to pay.

Delivery - +

1. Where do you ship to?

We can ship worldwide. Please be assured that your address can be chosen from our shipping countries drop-down list when you fill in the shipping address.

2. What shipping methods do you offer?

We have three shipping methods including expedited shipping, standard shipping and super saver shipping.
Super saver shipping is only for accessories priced less than US$50.

3. Can I change my shipping address?

You can only change the shipping address while your order is still in production. You can Contact US to send the correct shipping address. Our representatives will help you with that.
Once your order has been shipped, we cannot change the delivery address nor delivery options.

4. How much does shipping cost?

The shipping fee will depend on the weight of the order. It is possible to check the estimated shipping cost at the Checkout page.

Returns - +

1. What is your return policy?

To return items, first customers need to contact us within 14 days upon receiving their items.
For all Standard Size dresses / shoes / accessories: you can return it once you are not happy with it, and if it is correctly made, the return postage shall be paid by buyers.
However, JJ's House will issue a full refund including shipping for any damaged, defective, or mis-shipped items. Please contact our Customer Service to initiate the return process within 14 days upon receiving your item(s).
The item must be returned in its original condition. The item must be unworn, unwashed, unaltered, undamaged, and with the original tags attached. We cannot process the return of any faulty item.

2.What is your return/exchange process?

You may need to Contact US to initiate the return process within 14 days upon receiving your items. Our after-sales department will handle the issue thereafter.

3. Can I return a standard-size dress?

Yes, you can return any standard size item within 14 days of receipt of your item for a full refund (excluding shipping fee, as long as it is unworn, unwashed, unaltered, undamaged, original tags attached).

My Account - +

1. How I can change my email address?

Please send your request and correct email address to service@JJsHouse.com, or you can choose to chat now or email us. Our representatives will reply within 24 hours.

2. What should I do if I forget my password?

1.Forget password Please click this link to reset your password. If it doesn't work, please Contact Us, with your permission, we will help reset the password for you.
2.Change password If you would like to change your password, please refer to the below steps:
1)Simply click ‘Sign in’ on our website and then click ‘My Account’ at the top of the website.
2)Click "Account Settings" on the left column and then you can change the password and save the new one.

About JJsHouse - +

1. Do you have a store?

Currently we operate as a solely online business, which allows us to tailor to order, and to offer you a very wide range of garments at our lowest prices.

2. Why choose JJsHouse?

JJ’s House is a global online retailer. Our innovative approach brings you the best in formal wear at affordable prices – and our in-house designers have created a wide range of looks to have you dressed to impress anywhere, anytime. All our dresses are made-to-measure by our expert tailors to ensure the perfect fit, just for you. We pride ourselves on being socially and environmentally conscious - our made-to-order model means the fabric and other materials used don’t go to waste. We work in close, fair partnership with our tailors.

Additional Service
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Color:
Additional Service (034004044)
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SIMILAR STYLES
  • Custom Size Fee

    SAR 87.00

  • Customization - Spaghetti Straps

    SAR 65.00

  • Customization - No Train

    SAR 65.00



Additional Service #4044

Services

SAR 4.33

PRODUCT INFO

  • Request Customization (maternity dresses size etc.) or a Shipping Upgrade. After confirming with us, please pay the additional fee here. For example, if the additional fee is $10, select quantity '10', then add to your shopping cart.
  • Please write your original order number in the text box at the bottom of the checkout page for our reference.
Worry-Free Returns
Worry-Free Returns are available for standard sizes within 14 days. Custom sizes are final sale. See Details
Best Selling Items
RECOMMENDATIONS

Best Selling Items

  • Additional Service (034004044)

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  • Custom Size Fee (034004981)

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  • Customization - Spaghetti Straps (034004963)

    SAR 65.00

  • Customization - No Train (034004965)

    SAR 65.00

  • Two-tier Elbow Bridal Veils With Beaded Edge (006034328)

    SAR 108.00

  • Exquisite Copper Headbands (042041720) 65

    SAR 87.00

  • Women Nylon Tea-length 1 Tier  Petticoats (037031007)

    SAR 84.00

  • "Love Birds In The Window" Ceramic Salt & Pepper Shakers With Ribbons  (051005521)

    SAR 3.66

  • Personalized Lovely Birds Glass/Aluminum Toasting Flutes  (118040920) 55

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Product Reviews

Share your look with other customers & get SAR 65.00 discount.

Write a review
Customer Images See All Customer Images

Wonderful customer services with Jocel

I somehow made a mistake and selected two girls robes instead of one, along with my order for something else. Live chat with JOCEL. She was so lovely and very helpful. Sorted my problem out for me in no time. Wouldn’t it be lovely if every time you made a mistake you got someone like JOCEL to help you !

Perfect service

I change my mind on last minute and I change the colour of the dress. I was very worried I will get the dress very late because it was on last minute but the dress right early. Very happy

Excellent service

Thank you for giving me the opportunity to change my measurements. Your customer service is excellent, communication is spot on.

Fast turn around time with the change

It was really quick to have them change the color for me. I ordered a navy and didnt realize it until a week later. They saved the day by being able to switch to the dark navy.

Accommodating and pleasant for changes to order

Requested an additonal item to the order and JJ's were very accommodating...Thank you

Customer Service

customer service is amazing! Jjs House is amazing company, their employees are always happy to help the client! I honestly recommend this company they are simply the greatest and their dresses are so beautiful!

Easy Order Edit

I ordered a dress in the wrong color and they allowed me to easily change the color at a low price. Thank goodness I didn't have to get the dress then return it and get in another color!!

The dress

I was truly happy about my dress and the service was A1

Stormy Perfection

Very impressed! Good quality and detail. We were looking for a grey but wanted something a little different. Settled on the color "stormy" and it's very unique!

Perfect fit

I bought this dress for me son's wedding. I am 6' tall and had a hard time finding a dress long enough to wear a little heal. I was a little worried knowing I would not be able to return having special customized size, but so glad I did! I did a hollow length of 61.5 and am wearing a 1.5 inch heal in photo. The material is comfortable and flows beautifully!

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