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Online help -

Orders - +

1. How do I place an order?

To place your order:
1.Add the desired item and quantity to your cart
2.Click the shopping cart icon.
3.Review your order and click Continue Checkout.
4.Sign in or Register.
5. Confirm your shipping details and payment method, click Continue Checkout.

2. I ordered a standard-size dress, not a custom-made one. Why is it taking so long?

All of our dresses are made from scratch, whether you ordered a standard or custom size, both require tailoring time. Please check the tailoring time on the product page.

3. How can I track my order status?

1. You can log in our website with your email and track your order status in "My orders" if you placed the order under your resigerred acount.
2. If the order was placed without signing in, you could just use "look up a single order" function to track your order. Please refer to the following steps:
1). Go to Sign In My Account at the right top of our website.
2). Click "order status"
3). Enter your Order Number and Email Address to see your order details.

4. When will I receive my order?

Normally you can receive an order within 2-3 weeks. It takes around 9-12 days for tailoring and 2-4 days for expedited shipping.
Please check the Tailoring Time and Shipping Time on the product page if you want to know the details.

Product - +

1. What is the best way to choose my size?

Please kindly refer to our Size Chart to choose the correct size.
If your measurements align with our size chart, I suggest you choose standard size.
If your measurements cannot be found in the size chart, I recommend you choose custom size to ensure the dress fits you.

2. Will my item be exactly the same color as what is shown on your website?

Our color charts online have been adjusted to display color as close as possible to the color of the actual fabrics. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric. Colors are subject to the actual dresses you get. We suggest you order a fabric swatch to view colors in person.

3. Could we get color swatches to see what the colors look like in reality?

Yes, color swatches are just $2 each. They take anywhere from 2-10 business days to arrive. Order swatches.

4. How can I make sure all of my dresses are the same color?

To ensure that your dresses will be made from the same roll of fabric, please inform us of your requirement about color via email or leave us a message in the Special Instructions column at the bottom of the check-out page when placing the order.

5. Can I change the design of a dress?

Currently we can only add spaghetti straps and remove trains for some of our dresses. For other changes, you can Contact US for more information.

Payment - +

1. What methods of payment do you accept?

Please click this link.

2. How can I pay with Wire Transfer?

To send a wire transfer, just submit instructions to your bank, and provide the information about our account (you can find this on the order details page).
After you transfer your money, please inform us of which method you use, sender name, transaction ID and the transaction amount as well as the country you transfer the money from. You can also choose to chat now or email us.

3. How can I change payment methods?

If you have an unpaid order and want to use a different payment method, it's easy:
1. Sign into ‘My Account’ and click ‘My Orders’ in the upper right corner.
2. Click on the unpaid order you want to complete payment on.
3. Click ‘Edit Order’ and select your desired payment method, and then proceed to pay.

Delivery - +

1. Where do you ship to?

We can ship worldwide. Please be assured that your address can be chosen from our shipping countries drop-down list when you fill in the shipping address.

2. What shipping methods do you offer?

We have three shipping methods including expedited shipping, standard shipping and super saver shipping.
Super saver shipping is only for accessories priced less than US$50.

3. Can I change my shipping address?

You can only change the shipping address while your order is still in production. You can Contact US to send the correct shipping address. Our representatives will help you with that.
Once your order has been shipped, we cannot change the delivery address nor delivery options.

4. How much does shipping cost?

The shipping fee will depend on the weight of the order. It is possible to check the estimated shipping cost at the Checkout page.

Returns - +

1. What is your return policy?

To return items, first customers need to contact us within 14 days upon receiving their items.
For all Standard Size dresses / shoes / accessories: you can return it once you are not happy with it, and if it is correctly made, the return postage shall be paid by buyers.
However, JJ's House will issue a full refund including shipping for any damaged, defective, or mis-shipped items. Please contact our Customer Service to initiate the return process within 14 days upon receiving your item(s).
The item must be returned in its original condition. The item must be unworn, unwashed, unaltered, undamaged, and with the original tags attached. We cannot process the return of any faulty item.

2.What is your return/exchange process?

You may need to Contact US to initiate the return process within 14 days upon receiving your items. Our after-sales department will handle the issue thereafter.

3. Can I return a standard-size dress?

Yes, you can return any standard size item within 14 days of receipt of your item for a full refund (excluding shipping fee, as long as it is unworn, unwashed, unaltered, undamaged, original tags attached).

My Account - +

1. How I can change my email address?

Please send your request and correct email address to service@JJsHouse.com, or you can choose to chat now or email us. Our representatives will reply within 24 hours.

2. What should I do if I forget my password?

1.Forget password Please click this link to reset your password. If it doesn't work, please Contact Us, with your permission, we will help reset the password for you.
2.Change password If you would like to change your password, please refer to the below steps:
1)Simply click ‘Sign in’ on our website and then click ‘My Account’ at the top of the website.
2)Click "Account Settings" on the left column and then you can change the password and save the new one.

About JJsHouse - +

1. Do you have a store?

Currently we operate as a solely online business, which allows us to tailor to order, and to offer you a very wide range of garments at our lowest prices.

2. Why choose JJsHouse?

JJ’s House is a global online retailer. Our innovative approach brings you the best in formal wear at affordable prices – and our in-house designers have created a wide range of looks to have you dressed to impress anywhere, anytime. All our dresses are made-to-measure by our expert tailors to ensure the perfect fit, just for you. We pride ourselves on being socially and environmentally conscious - our made-to-order model means the fabric and other materials used don’t go to waste. We work in close, fair partnership with our tailors.

This is a finished dress tailored and photographed by JJsHouse.com. All rights reserved. Copying or otherwise reproducing this image is strictly prohibited.
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Trumpet/Mermaid Off-the-Shoulder Sweep Train Lace Evening Dress #153638

Evening Dresses

SAR 808.00
  • Custom Size

    Looking for a perfect fit? For an additional SAR 87.00, our tailors will use your exact measurements to create a made-to-order dress just for you.





    Measuring Guide
Made to order
Made to order
Tailoring Time: 12-15 days + Shipping Time 2-6 days * Expedited Shipping: 2-6 days
* Standard Shipping: 3-8 days
* Expedited Shipping: 2-6 days
* Standard Shipping: 3-8 days
* Super Saver Shipping: 10-30 days

This dress is Made-To-Order. Whether you choose a standard size or custom measurements, our tailors craft each dress to order.

This dress is Made-To-Order. Whether you choose a standard size or custom measurements, our tailors craft each dress to order.

Worry-Free Returns
Worry-Free Returns are available for standard sizes within 14 days. Custom sizes are final sale. See Details

Description

Looking for the perfect fit? Compare your unique measurements with JJ's House's measuring guide, use our made-to-order model which allows us to make your dress based on your exact measurements for a custom-fit dress.

Product Code #153638 Silhouette Trumpet/Mermaid
Neckline Off-the-Shoulder Length Sweep Train
Fabric Lace Straps Regular Straps
Sleeve Sleeveless Back Style Zipper Up
Fully Lined Yes Built-In Bra Yes
Boning Yes Shown Color Burgundy
Size General, Plus Season Winter, Spring, Summer, Fall
Model Information Height:5.7ft Bust:33in Waist:24in Hips:34in Model's Dress Size US 2 / UK 8 / EU 34
The dress does not include any accessories in the picture, such as wraps/jackets, gloves, veil, handbag, etc. You may contact us to order the accessories separately.
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Product Reviews

Share your look with other customers & get SAR 65.00 discount.

Write a review
Customer Images See All Customer Images

Excelente vestido

El vestido quedo perfecto, lo pedimos con medidas y no hubo que hacer ningun arreglo, los materiales fueron los adecuados

Bigger than expected

I got the steel grey dress customized but the top and waist were too big for me, I will need to have altered again. Measurements should be tight around bust, waist and hips for this dress to hold up and look good. Color as pictured, quality crafted, very impressed.

Fit perfect, looked great

The dress came in time and fit perfectly. I did have it shortened.- Looks as pictured. The navy was a little lighter than shown in the photo. Loved it.

Love this Dress

This dress is absolutely gorgeous. I wore this dress for my daughter's wedding. I'm 5'5 and dare I say........I'm 210lbs

Stunning Dress

I received my evening dress today and I am very pleased with the service from JJ's House. The staff were very helpful with my questions and gave excellent advice. The dress was well packaged and looked immaculate straight out of the box. Very good quality workmanship and the lace is beautiful, good quality without being too weighty.The dress has a full lining and a decent boning structure to the upper part to keep everything secure. I ordered tailoring to my measurements and it fits like a glove. I can't wait to wear it at my son's upcoming wedding. I am a very happy customer and I would definitely order from JJ's in the future.

Sliver Custom Wedding dress

I sent custom measurements and the dress fits well. The dress is sliver and the JJ's House display picture look exactly as the color of the dress.
I like this Dress. I liked that JJ's House customer service. Quick response and provide a way to communicate with them.
The dress was derived before the estimated shipping time which was very helpful.

Great Dress

I am completely satisfied with the product. The material is of good quality and the lace is absolutely gorgeous.The color is great. I had to order a larger size so, take measurements it helps to get the correct fit. The inclose bra is a great benefit to have and makes for a more elegant fit. I love the strap where you can hold up the train. I just can't wait to wear it for my daughters' upcoming wedding.

To big/great customer service

The dress is beautiful! Great quality, beautifully made. I'm sad that it fit too big but the customer service I received was phenomenal! They gave me multiple options regarding a refund. It was such a pleasant experience I will definitely continue to use this site!

This dress makes me so elegant!

Very beautiful and elegant

The dress is amazing and so beautiful. The colour stands out really nicely. The size is very precise. The length and train is perfect. The processing and delivery time was very quick. I would definitely recommend this dress

Related Tags

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